Effective Date: May 23, 2024
Last Updated: July 3, 2026
These Terms and Conditions (“Terms”) govern the use of https://www.rpdmfg.com (the “Website”) and the sale of custom manufacturing services and parts (“Services”) by Epocrafter (“we,” “us,” “our”) to business customers (“you,” “Customer”). By submitting an RFQ, accepting a quotation, or placing a purchase order, you agree to these Terms.
These Terms apply only to business-to-business (B2B) transactions. We do not sell to consumers.
1. Definitions
“Customer Materials” means CAD/CAM files, drawings, specifications, samples, and any other technical information you provide.
“Products” means parts manufactured to your specifications.
“Quotation” means our written quote for Products and Services.
“Order” means a purchase order issued by you and accepted by us in writing.
2. Quote and Orders
Quotations are valid for 30 days from issue date unless stated otherwise.
Prices are in USD unless stated otherwise, and exclude taxes, duties, freight, and insurance unless explicitly included.
An Order becomes binding only after we issue a written order confirmation. We reserve the right to decline any Order.
Minimum order values and lead times are as stated in the Quotation. Lead times start after we receive (i) signed order confirmation, (ii) deposit payment, and (iii) all final Customer Materials.
3. Customer Materials and Intellectual Property
You warrant that you own or have all necessary rights to the Customer Materials, and that our manufacture of the Products will not infringe any third party’s intellectual property, trade secrets, or contractual rights. You agree to indemnify us against any claim arising from a breach of this warranty.
We do not acquire any rights in your Customer Materials beyond what is necessary to fulfill the Order. We will not use Customer Materials to train AI models, publish them, or share them with any party other than manufacturing partners and logistics providers bound by confidentiality.
Any tools, fixtures, jigs, programs, or know-how we develop to manufacture the Products remain our property unless the Quotation expressly transfers ownership and the tooling cost is paid in full.
4. Confidentiality
Each party will treat the other’s non-public information as confidential and use it only to perform the Order. Confidentiality obligations survive for 5 years after the Order completes. If a separate NDA has been signed, that NDA prevails over this Section to the extent of any conflict.
5. Specifications, Tolerances, and Samples
Products are manufactured to the specifications, materials, and tolerances stated in the Quotation. Standard industry tolerances apply where not specified (e.g., ISO 2768-m for machining).
First-Article Inspection (FAI) and Production Part Approval Process (PPAP) are available on request and quoted separately.
If a feature is feasibility-flagged in our Design-for-Manufacturing (DFM) review and you instruct us to proceed, we are not liable for resulting non-conformance.
Color, surface finish, and cosmetic variations within reasonable industry standards are not defects.
6. Payment Terms
Default payment terms: 50% deposit on order, 50% balance before shipment, unless agreed otherwise in writing.
Accepted methods: bank wire (T/T), credit card (subject to surcharge), and other methods listed on the invoice.
Late payments accrue interest at 1.5% per month or the maximum allowed by law, whichever is lower. We may suspend production or shipment until overdue amounts are paid.
All prices are exclusive of VAT, GST, sales tax, customs duties, and other taxes, which are your responsibility.
7. Delivery, Risk, and Title
Unless stated otherwise in the Quotation, delivery is FCA (Incoterms 2020) at our facility.
Lead times are estimates. We are not liable for delays caused by force majeure, customs, carrier, or Customer-caused delays (e.g., late approval of drawings, late payment, scope changes).
Risk passes to you upon handover to the carrier. Title passes upon receipt of full payment.
You are the importer of record at destination and are responsible for import duties, tariffs, and customs clearance, including any tariffs imposed on goods of Chinese origin.
8. Inspection, Acceptance, and Warranty
You must inspect Products within 15 days of receipt and notify us in writing of any non-conformance. Failure to notify within this period constitutes acceptance.
We warrant that Products will conform to the agreed specifications at the time of delivery.
If Products are non-conforming, our sole obligation, at our option, is to (i) rework, (ii) replace, or (iii) refund the price of the non-conforming Products. Returned Products must be authorized in writing (RMA).
Warranty does not cover: normal wear and tear, misuse, improper installation, modification by you or third parties, exposure to conditions outside the design envelope, or defects caused by Customer Materials.
EXCEPT AS EXPRESSLY STATED, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO AN ORDER, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE GOODS, EVEN IF ADVISED OF THE POSSIBILITY.
Nothing in these Terms limits liability that cannot be excluded by law (e.g., fraud, willful misconduct, or death/personal injury caused by negligence).
10. Cancellation and Changes
Once production has started, Orders cannot be cancelled. If cancellation is accepted, you remain liable for material costs, labor, tooling, and an administration fee.
Changes to specifications after order confirmation require a written change order and may affect price and lead time.
11. Export Control and Trade Compliance
You warrant that you will not use, export, re-export, or transfer the Products in violation of any applicable export control laws (including US EAR, OFAC sanctions, EU dual-use regulations, and Chinese export controls). You will not supply Products to sanctioned persons or for prohibited end uses (including military, nuclear, or weapons-of-mass-destruction applications) without proper authorization.
We may suspend or terminate any Order that we reasonably believe violates these laws.
12. Force Majeure
Neither party is liable for failure or delay caused by events beyond reasonable control, including natural disasters, pandemic, war, terrorism, civil unrest, government action, sanctions, tariffs, embargoes, strikes, raw material shortages, power or internet outages, or carrier disruption. The affected party will notify the other promptly and use reasonable efforts to mitigate. If the event continues for more than 60 days, either party may terminate the affected Order without liability except for work already performed.
13. Data Protection
Personal data exchanged in connection with these Terms is processed in accordance with our Privacy Policy, including cross-border transfer safeguards (EU SCCs, CAC Standard Contract, and equivalent measures).
14. Website Use
You may use the Website only for lawful business purposes.
You will not reverse-engineer, scrape, overload, or attempt to gain unauthorized access to the Website.
All content on the Website (text, images, logos, designs) is owned by us or our licensors and may not be copied without written permission.
We may suspend or terminate access for any breach of these Terms.
15. Governing Law and Disputes
These Terms are governed by the laws of HongKong, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG).
Any dispute will first be addressed through good-faith negotiation. If not resolved within 30 days, the dispute will be finally settled by binding arbitration administered by AAA under its rules, seated in Hong Kong, in English, by one arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.
Mandatory consumer-protection or data-protection rights available to you in your country of residence are not affected by this Section.
16. Notices
Notices must be in writing and sent to the email or postal address on the most recent order confirmation. Notices to us must also be copied to engineer@rpdmfg.com.
17. Miscellaneous
Entire agreement: The Quotation, order confirmation, and these Terms constitute the entire agreement and supersede prior discussions. Any pre-printed terms on your purchase order are rejected unless we expressly accept them in writing.
Severability: If any provision is unenforceable, the rest remains in effect.
No waiver: Failure to enforce a right is not a waiver of that right.
Assignment: You may not assign these Terms without our written consent. We may assign to an affiliate or successor.
Language: These Terms are executed in English. Any translation is for convenience; the English version governs.
10. Contact
Shenzhen RPD Industrial Co., Ltd
Add: Jiayu Building, Songgang Sub-district, Bao’an District, 518105, Shenzhen, China
Email: engineer@rpdmfg.com
Phone: +86 13828858113